Recruitment

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Description:

· Responsible for issues related to network equipment and infrastructure

· Proficiency in setup/installation/support of Windows 200x Server, Exchange Server 200x, Active Directory, User management, Group Policies, et al.

· Proficiency in the setup/installation/support of Windows 2000/XP Professional in an enterprise or workgroup environment

· Proficiency in the setup/installation/support of Microsoft Office applications

· Proficiency in various Software and hardware failure analysis

· Knowledge of VPN technologies, (Both hardware and software)

· At all times, maintain and secure sensitive/confidential information

· Configure wireless devices (i.e. handheld PDAs; WLAN connections)

· Develop procedures and policies that define acceptable and effective use of the desktop environment.

· Develop desktop security measures that provide automated compliance with company policies.

· Working Knowledge of Backup Software and strategies

· Working Knowledge of Corporate Anti-Virus Solutions and other security-related solutions

· Knowledge of Disaster Recovery and/or Business Continuity plans and strategies

· Proficiency in all aspects of network infrastructure, LAN, WAN, TCP/IP, DNS, SMTP setup, troubleshooting and implementation.

· Must be physically able to lift and move existing and new PC system components. (i.e. Servers, PCs, Monitors, Desktops, Printers, Racks, etc)

· Availability on evenings and weekends for projects and mission-critical issues.

Requirement:

· 2-4 Years of customer service experience

· 3 or more years within a technical support position with levels of increasing responsibility

· Excellent customer service skills, maintaining a positive, flexible, helpful “can do” attitude toward all end-users at all times.

· Ability to exceed in high pressure situations

· Exceptional Communication, collaboration skills and experience interacting with clients, third-party vendors and management

· Strong organizational and time management skills

· Produce clear and concise written documentation for technical and non-technical audiences

· Ability to take complex issues and communicate next steps to audiences of varied technical backgrounds

· Problem-solving skills to reflect level of responsibility. Analytical approach to problem solving

· Ability to organize and prioritize issues

Preferred Education and Certifications:

· An associate or Bachelor’s Degree

· MCSE and/or MCDBA, MCSA

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